Fiona Wood2021 Top IT Trends to Watch Out for in the Higher Education Landscape!2020 was a year like no other! The Covid-19 pandemic impacted the world in unimaginable ways and posed unforeseen challenges in all…Jul 1, 2021Jul 1, 2021
Fiona Wood3 Reasons Why You Need After-Hours SupportWhen your end-users are calling you with support requests, they are already frustrated. If your help desk staff isn’t available when they…May 11, 2021May 11, 2021
Fiona WoodArtificial Intelligence — Helping the Help DeskThe help desk industry has undergone a paradigmatic shift in the last some years. Customers are still calling the help desk but their…Apr 20, 2021Apr 20, 2021
Fiona WoodOn the Road to Increase Student Enrollment SupportLet us break it down for you. The higher education market is flooded with options. If you want to increase your student enrollments, you…Feb 9, 2021Feb 9, 2021
Fiona WoodHere’s How You Can Improve Your Retention GameIt isn’t easy being a student in this fast-paced, everything-costs-an-arm-and-a-leg age. Today’s students don’t have to contend with…Jan 21, 2021Jan 21, 2021
Fiona WoodDoes Your Institution Need IT Help Desk Support?Technology has completely changed the way we do business, the way we study, the way we live our lives. With the percolation of technology…Dec 16, 2020Dec 16, 2020
Fiona WoodClassroom Emergency App– Answer Your Classroom Technical EmergenciesTechnical emergencies can arise anytime. They don’t seek your faculty’s prior permission before arriving. A projector can go awry. Your…Nov 4, 2020Nov 4, 2020
Fiona Wood5 Top Ways a Help Desk Can Help YouIT help desk services provide a single point of contact that helps resolve technical issues for an organization. They serve as a self help…Oct 27, 2020Oct 27, 2020
Fiona WoodThe Impact of Robotic Process Automation on Help DeskWhat is Robotic Process Automation?Oct 20, 2020Oct 20, 2020
Fiona WoodCut Your Help Desk Costs with BlackBeltHelp’s AI ChatbotWhy Live Chat?Oct 13, 2020Oct 13, 2020
