Fiona Wood2021 Top IT Trends to Watch Out for in the Higher Education Landscape!2020 was a year like no other! The Covid-19 pandemic impacted the world in unimaginable ways and posed unforeseen challenges in all…3 min read·Jul 1, 2021----
Fiona Wood3 Reasons Why You Need After-Hours SupportWhen your end-users are calling you with support requests, they are already frustrated. If your help desk staff isn’t available when they…3 min read·May 11, 2021----
Fiona WoodArtificial Intelligence — Helping the Help DeskThe help desk industry has undergone a paradigmatic shift in the last some years. Customers are still calling the help desk but their…2 min read·Apr 20, 2021----
Fiona WoodOn the Road to Increase Student Enrollment SupportLet us break it down for you. The higher education market is flooded with options. If you want to increase your student enrollments, you…3 min read·Feb 9, 2021----
Fiona WoodHere’s How You Can Improve Your Retention GameIt isn’t easy being a student in this fast-paced, everything-costs-an-arm-and-a-leg age. Today’s students don’t have to contend with…3 min read·Jan 21, 2021----
Fiona WoodDoes Your Institution Need IT Help Desk Support?Technology has completely changed the way we do business, the way we study, the way we live our lives. With the percolation of technology…3 min read·Dec 16, 2020----
Fiona WoodClassroom Emergency App– Answer Your Classroom Technical EmergenciesTechnical emergencies can arise anytime. They don’t seek your faculty’s prior permission before arriving. A projector can go awry. Your…2 min read·Nov 4, 2020----
Fiona Wood5 Top Ways a Help Desk Can Help YouIT help desk services provide a single point of contact that helps resolve technical issues for an organization. They serve as a self help…3 min read·Oct 27, 2020----
Fiona WoodThe Impact of Robotic Process Automation on Help DeskWhat is Robotic Process Automation?3 min read·Oct 20, 2020----
Fiona WoodCut Your Help Desk Costs with BlackBeltHelp’s AI ChatbotWhy Live Chat?3 min read·Oct 13, 2020----